XCELAUDIT · BoatBrawl

Support

Last updated: 8 September 2026

Need help with BoatBrawl? Contact XCELAUDIT at rehaancubes@gmail.com.

Report a problem

Tell us your platform, app version if known, what you expected, what happened and the steps to reproduce it. For multiplayer, include the approximate time and room code if available. Screenshots can help, but remove private information first. Never send passwords, sign-in codes, private keys or payment-card details.

Premium boats and restoring purchases

1. Check that you are using the store account that made the purchase and, where applicable, the same BoatBrawl login.
2. Open Settings → Restore premium boats, or use Restore purchases on the premium screen.
3. If access does not return, email us with the platform, purchase date and product name. We can request an order reference if needed; do not send full payment details.

Guest purchases and cross-platform restores can depend on the store and account association. Avoid deleting your account as a troubleshooting step.

Refunds and recurring billing

The current premium boat pack is a one-time purchase, not a subscription. For billing help or refund requests, use Apple's refund process or Google Play's refund process. If you have a recurring subscription, use Apple subscription management or Google Play subscription management. Store rules and your applicable consumer rights govern refunds.

Gamer tags and other players

You can set your gamer tag in Settings. It is shown to other players, so avoid personal or sensitive information. To report an inappropriate tag, cheating or harassment, email us the tag, approximate time and room code if known. Do not publicly share someone's personal information. We will review the report; an email report is not an instant in-game block.

Privacy and account deletion

Read our privacy policy or use the account and data deletion page. You can make a deletion request without reinstalling BoatBrawl. Our terms of service explain fair play, purchases and use of the game.